Privacy Policy – Updated May 2018

What is this Privacy Policy for?

This privacy policy is for this website [www.missingpixel.co] and served by [404 Creative Ltd T/A Missing Pixel] and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national and EU laws and requirements for user privacy.

Data collected by other means

404 Creative Ltd T/A Missing Pixel may collect and store personal data about you from other sources. Also when creating new accounts on your behalf in order to deliver certain services and products, we will be required to enter specific information to create user accounts, subscription services, configuration detail and billing information. The types of information required to supply and support these services will include:

Your first and last name
Date of birth
Telephone Numbers
Email address
Postal address
Usernames and passwords to manage and support supplied services
Renewal dates

404 Creative T/A Missing Pixel will collect specific data directly from you to initiate the creation of accounts to supply and support required business IT services, and will store any data collected both safely and securely in line of business applications such as our Accounts and Invoicing system, and our CRM software. Any data we store, use and process on behalf of our clients is used solely for legitimate business purposes, and to fulfil both contractual and ad-hoc support arrangements – we will never pass on your personal details to unauthorised third parties without your express prior consent.

You have the right to change your mind, review your data at anytime, and have the right to request that we delete your personal data – please be aware that in some instances, the removal of certain personal data will result in our inability to provide (potentially business critical) services to you.

If you are in any doubt, of require further information on our policies, please contact compliance@missingpixel.co.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website (only if you agree to third party cookie acceptance from the cookie notice banner), but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external websites linked to from this website – any external website should provide their own express opt-in program with the ability to refuse third-party cookies or customise how your data is collected and used. Such cookies may be used for conversion and referral tracking and typically expire after 30 days, though some may take longer, though please refer to the specific privacy policy and/or terms of external sites for further information.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services we offer or to assist you in answering any questions or queries you may have submitted. We will not automatically subscribe you to any email newsletter program the website operates, we will always seek your express permission to do this. Your details are not passed on to any third parties.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; Wired or BBC News.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website does not contain or promote sponsored links and adverts.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

v.2.0 April 2013 Edited, customised and updated by: 404 Creative Ltd T/A Missing Pixel. Registered Address: Hassel House, 6 Link Way, Howsell Road, Malvern Link, Worcestershire, WR14 1UQ – 23rd May 2018